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Frequently Asked Questions

Do you need more information about the functionalities of the FITTAR smart mirror or would like to get personal advice? Then contact our team at info@fittar.eu A representative from your region will contact you to make an appointment when it fits you.

Membership

  • Why is the membership required to use a FITTAR Smart mirror

    FITTAR will charge you a monthly membership fee in order to give you regular software updates. It also covers all license fees and online support you might need. The mirror comes with a 2-year membership. After 2 years, it will be automatically renewed and the membership can be cancelled with one month notice. Once it is canceled, the FITTAR software can no longer be used.

  • How much does the FITTAR Membership cost?

    The monthly fee starts at €29.95 including VAT.

  • How many users are allowed on my account?

    All members of the household where the FITTAR Smart Mirror is placed are allowed to use the installed FITTAR account. Note that this will only be for personal use and not for commercial use. If you want FITTAR to use commercially see our business page:

  • Billing

    With the FITTAR membership, you have access to unlimited live and on-demand fitness classes. The Mirror membership costs €29,95/month and comes with a two-year minimum commitment. The first month of your membership will be billed when your FITTAR device is delivered. Remaining months will be billed on the same day of the month that your subscription is activated. After your two-year commitment, the FITTAR membership default to month-to-month auto-renew so you can continue to enjoy your workouts without any service disruptions. If you would like to opt-out of auto-renewal at any point during your first year, you may contact our team at info@fittar.eu. You may cancel your subscription at any time after your two-year commitment. Your cancellation must be received a week before your billing date, and your subscription will be deactivated at the end of the billing cycle. We do not offer pro-rated refunds for mid-cycle cancellations. If you would like to cancel your subscription, you may contact our team at info@fittar.eu.

  • What if you are to late for paying / you stop your membership

    We will remind you when you missed your payment, you have then 7 days to pay the amount before the mirror will be on black. You can’t use the mirror, but only enjoy the design.

Warranty

  • Warranty

    Your FITTAR device comes with a two year warranty. we warrant the Device against defects in materials and workmanship under ordinary consumer use for two year from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device. This warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use.

Delivery & Return

  • What is included in the delivery?

    With the FITTAR Smart Mirror you will also receive a standard wall mount (including screws) and a EU power cable.

  • Where do we ship the FITTAR Smart Mirror Compact (for consumers)

    Currently, the FITTAR Smart Mirror Compact is only available in The Netherlands and France. Are you somewhere else and interested in our product, please contact us and we will notify you when the FITTAR Smart Mirror Compact is available in your territory.

  • When will the FITTAR Smart Mirror be delivered?

    Within 3 business days of purchase, our logistics partner will reach out to schedule delivery and if applicable installation. You can discuss the most convenient delivery date and time with them. Currently the delivery time is 1 – 3 weeks.

  • Which delivery options are available?

    As a promotional offer, we will deliver and install the first 50 ordered FITTAR Smart Mirrors free of charge. This free white glove service is an appreciation for the trust being a FITTAR front runner. 1. Standard delivery Every Saturday, our logistics partner will deliver the FITTAR Smart Mirrors to our customers. When choosing this option, they will deliver your FITTAR Smart Mirror to you in front of your doorstep. Price will be €60 for customers in The Netherlands. 2. White glove delivery & installation Our logistics and installation partner will deliver the FITTAR Smart Mirror on the agreed date and time. They will bring your Smart Mirror in the house and they will install your FITTAR Smart Mirror either on the wall or on the ordered stand. Price will be €150 for customers in The Netherlands.

  • Do I need to stay home for the mirror delivery?

    Yes, together with you and our transport partner we schedule a time slot of 4 hours for delivery. If you choose a white glove delivery plus installation we need 30-60 minutes at your home.

  • Returning the mirror?

    If you’re not satisfied with your purchase, you have the possibility to return it within 14 days after delivery to be eligible for a full refund (excluding shipping costs). You can use this form, and send it via email to info@fittar.eu with subject: return + order number. Click HERE to read about the whole process.

Privacy

  • How do you handle my privacy and security?

    We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. For more information you can read our privacy policy here.

  • When is the camera activated?

    The 3D camera of the FITTAR Smart Mirror is only activated during a training session. We use the camera for input of the system. All the data will be analyzed locally in realtime and not saved or sent anywhere. When our application is off the camera is also not in use and not active.

Product details & Requirements

  • Where can I test the FITTAR Smart Mirror

    Please email us and we will work with you to find a way to give you a demo.

  • How many and what types of classes/programs are offered?

    At this very moment we offer 1500+ classes and programs.

  • How much space will the smart mirror take up in my home?

    The FITTAR Smart Mirror is very compact. If you place it to the wall it won’t be thicker than 4 cm (including the wall bracket). The foot of the standard is 53 cm round. Note: FITTAR strongly advises to keep at least 3.5 (length) ) x 2.5 (width) meters free space in front of the mirror to move freely.

  • Does the Smart Mirror have speakers? Can I use headphones?

    The FITTAR Smart Mirror includes two 8 watt speakers. The FITTAR Smart Mirror is equipped with Bluetooth 4.0. Most, but not all, wireless Bluetooth headphones and speakers are compatible with the FITTAR Smart Mirror.

  • Are the classes for beginner or advanced sportspeople?

    For both! Our FITTAR program provides over 1500 workouts. There are also a variety of class types, instructors, and playlists. There are classes for beginners, advanced sportspeople and even kids and the elderly.

  • Does the FITTAR Smart Mirror need extra equipment?

    No, the FITTAR Smart Mirror offers a wide range of workouts and exergames to suit your preferences and goals. Most workouts can be performed with just your bodyweight, so equipment is always optional. We do offer workouts with a variety of equipment, including dumbbells, kettlebells, resistance bands, chair, foam roller, & yoga blocks but it’s your choice.

Installation & set up & use

  • How to mount the mirror to the wall

    For mounting the mirror to the wall, please see this page at what height the mirror needs to be mounted.

  • How to connect the mirror with internet

    We always recommend using a wired internet connection if possible. Just use the outlet at the back of the mirror next to the power cable. Wireless: go to the settings menu – use the quick settings To open the Quick Settings, swipe down from the top side of the screen. Tap the wifi icon Then look under the “Available Networks” heading. Select the Wi-Fi network that you want by tapping it. If it’s locked, enter its password, and then tap “Connect.” Done

  • First time use

    For the first time use, see our first time use page, you need to enter the software activation key you received in your email and invoice when you ordered your FITTAR SMART MIRROR. After the activation you can start selecting your language by going to the settings menu. Play your favorite workout

  • Cleaning the mirror

    You may use a glass cleaner and a soft cloth or shammy to clean your FITTAR Smart Mirror.

Troubleshooting

  • Is my internet connection strong enough to stream FITTAR content?

    Most broadband internet connections over 10 Mbps are sufficient to stream the FITTAR Fitness content. You can test your internet connection speed here. Beside that we have also some programs you can do offline. But recommend a good internet for regular updates and the total FITTAR experience.

  • Can I use my heart rate monitor with the FITTAR Smart Mirror?

    At this time not, we have it on our feature list, and will add it in a coming update.

  • I can’t login on the mirror?

    Scan the QR code with your mobile phone, when you don’t get a link please check you scanned the entire QR (or just partially). If this doesn’t solve the issue please contact support.

  • How do I turn on the mirror?

    On the back of the mirror there is a small button right next to your power cord which you can use to turn the mirror on and off.

  • How to update my mirror or check if I have the latest version installed?

    The FITTAR mirror checks automatically on startup if there is a newer version. You will get a notification if you want to update the mirror to the latest version right away or skip. If you are planning to do a workout we recommend to update after your workout.

  • How do I create an account in the mobile app?

    Go to http://app.fittar.eu and press sign up. You need to fill in your first and last name followed by your email address and a private password for your Fittar mobile app account.

Contact & more information

  • Contact

    Do you need more information about the functionalities of the FITTAR smart mirror or would like to get personal advice? Then contact our sales team at info@fittar.eu A representative from your region will contact you to make an appointment when it fits you.

  • Marketing & sales & partnership inquires

    Thank you for your interest in FITTAR! For news, partnership or social media influencer please contact us at: info@fittar.eu and describe your questions / proposal. The right person from our team will get in contact with you.